Work at bankHometown

bankHometown is a $400 million mutual bank with operations headquartered in Oxford, MA and offices located in Athol, Auburn, Leominster, Oxford, South Lancaster, Sturbridge and Webster. In Connecticut, we have five additional locations in Brooklyn, Killingly, Putnam, Thompson and Woodstock.

Since 1889, bankHometown has been serving the local community with a combination of excellent banking products and responsive customer service.

Our employees make bankHometown a great place to work. We look for people who share our unique core values so we may continue to grow our reputation for being a bank where our employees genuinely enjoy what they are doing and serve our customers in the best way possible.

bankHometown is looking for outstanding individuals to join our team. To inquire about open positions, please call Norma Collins at 508-499-1903 or email her at ncollins@hometowncoop.com.

To download a writable bankHometown employment application, click on “apply online” below. When you save it to your computer and open it with Adobe Acrobat, you will be able to complete the application and email it to our Human Resources department.

apply online

Open Positions

Mortgage Originator

Originates and closes residential mortgage loans in conformance with established Bank policies and procedures.

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

  1. Interviews consumer and mortgage loan applicants. Counsels applicants as to the different programs available. Actively cross sells the Bank’s products and services.  Regularly makes contact with and solicits business from realtors and other professionals.
  2. Receives and reviews documentation for accuracy and prepares loan files for processing/underwriting. Reviews credit worthiness, and recommends approval or denial to the Loan Operations team. Works with client and explains the alternatives to restructure the loan to satisfy lending guidelines, if necessary.
  3. Serves as the client contact during the application through closing process. Keeps client and brokers updated as to status of loan. Utilizes Encompass for tracking and monitoring of the loan process.
  4. Monitors updates of current practices in loan underwriting including all investor standards. Keeps abreast of federal and state laws and regulations pertaining to consumer rights, nondiscrimination, fair credit reporting, HMDA, Fair lending, TRID etc.  Attends relevant courses and seminars.
  5. Works with the disclosure/closing desk to facilitate the scheduling of closing. Initiates requests for missing or incomplete information required to close loan.
  6. Represents the Bank through participation in various community and industry related activities. Actively promotes interest in the Bank wherever and whenever possible.
  7. Must maintain active registration with the Nationwide Mortgage Licensing System.
  8. Performs all duties in accordance with prescribed regulatory compliance guidelines.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES: 

Performs related and unrelated duties as may be required.

Seeks involvement in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low or moderate income individuals and activities that revitalize or stabilize targeted low or moderate income neighborhoods.  Community development services must be related to providing a financial service or use the financial expertise of the bank employee. Examples include:

  • Offering accounting skills to a local charitable organization that serves low or moderate income individuals;
  • Performing bookkeeping services to low or moderate income seniors;
  • Teaching a financial literacy program for school children;
  • Fundraising on behalf of a local or state agency that provides services and/or programs targeting low or moderate income individuals;
  • Activities that revitalize or stabilize low or moderate income areas.

POSITION REQUIREMENTS:

High School diploma plus specialized course work and training in lending.   Three years experience in consumer and mortgage lending with a demonstrated understanding of mortgage loan procedures, policies and products. Strong communications, organizational, and analytical skills.  Must have working knowledge of FHLMC guidelines.   Must be able to use various office equipment including computer terminal.

SUPERVISORY SCOPE:
None


INDEPENDENT ACTION:
Performs work independently within scope of established guidelines and practices.  Consults with manager where clarification or exception to Bank policy may be required.


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please forward your resume to:

Norma Collins, Human Resources
27 Sutton Avenue Oxford, Ma
01540

or email to NCollins@Hometowncoop.com

or Please click here to apply.

Assistant Branch Manager, Oxford

The Assistant Branch Manager works directly under the Branch Manager to achieve overall sales and service goals by maximizing sales referrals, overseeing daily operations and ensuring exceptional service is being delivered to our customers.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:

 

  1. Monitor and adhere to operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets.
  2. Develop and execute action plans to improve operational controls, and mitigate controllable losses while maximizing customer advocacy.
  3. Create a warm, welcoming and friendly environment for customers and employees.
  4. Foster teamwork in the branch to ensure a positive employee and overall customer experience.
  5. Provide support to Branch Manager with performance management of tellers and staff.
  6. To direct platform and teller activity to provide high quality customer service, achieve retail sales targets, and deliver that service profitability through a well-trained and motivated staff.
  7. Must maintain good customer relationships as you are one of the first point of contact for customer disputes.
  8. Assistant Branch Managers must have excellent communication skills, able to work under pressure and be calm in unpleasant situations, be good leaders, must be able to work in a team, and maintain customer confidentiality.
  9. May require other duties as assigned by Branch Manager or other supervisors.

 

POSITION REQUIREMENT:

Requires a high school diploma or equivalent and at least 5 years of experience.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities.
Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sealed Record Notice
An applicant for employment with a sealed record on file with Commissioner of Probation may answer “no record” with respect to an inquiry here in relative to prior arrests, criminal court appearances or convictions. An applicant for employment with a sealed record on file with the Commissioner of Probation addition, any applicant for employment may answer “no record” with respect to any inquiry relative to prior arrests, court appearances, and adjudications in all cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution.

 

Please forward your resume to:

Norma Collins, Human Resources
27 Sutton Avenue Oxford, Ma
01540

or email to NCollins@Hometowncoop.com

or Please click here to apply.

Part Time Teller - Sturbridge, Oxford

Responsibilities: Provides efficient, effective and courteous customer service.  Performs a variety of transactions to service the customer (consumer and commercial), including processing deposits, withdrawals, payments, cashes checks, processes credit card cash advances, takes savings bond applications, sells travelers checks, etc. Develops and maintains a working knowledge of our bank products and services. Identifies customer needs for products and services and makes the appropriate referral.

Qualifications: High School diploma or equivalent.  At least six months of teller or similar level of customer contact experience.  Must be comfortable performing basic math procedures and have good customer service, communication, problem solving and organizational skills.  Must be able to use various types of office equipment, including computer terminal.  May be required to work extended or weekend hours.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities.
Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sealed Record Notice
An applicant for employment with a sealed record on file with Commissioner of Probation may answer “no record” with respect to an inquiry here in relative to prior arrests, criminal court appearances or convictions. An applicant for employment with a sealed record on file with the Commissioner of Probation addition, any applicant for employment may answer “no record” with respect to any inquiry relative to prior arrests, court appearances, and adjudications in all cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution.

Please forward your resume to:

Norma Collins, Human Resources
27 Sutton Avenue Oxford, Ma
01540

or email to NCollins@Hometowncoop.com

Please click here to apply.

Float Teller/CSR - Auburn

Responsibilities: Provides efficient, effective and courteous customer service.  Performs a variety of transactions to service the customer (consumer and commercial), including processing deposits, withdrawals, payments, cashes checks, processes credit card cash advances, takes savings bond applications, sells travelers checks, etc. Develops and maintains a working knowledge of our bank products and services. Identifies customer needs for products and services and makes the appropriate referral.

Qualifications: High School diploma or equivalent.  At least six months of teller or similar level of customer contact experience.  Must be comfortable performing basic math procedures and have good customer service, communication, problem solving and organizational skills.  Must be able to use various types of office equipment, including computer terminal.  May be required to work extended or weekend hours.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities.
Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sealed Record Notice
An applicant for employment with a sealed record on file with Commissioner of Probation may answer “no record” with respect to an inquiry here in relative to prior arrests, criminal court appearances or convictions. An applicant for employment with a sealed record on file with the Commissioner of Probation addition, any applicant for employment may answer “no record” with respect to any inquiry relative to prior arrests, court appearances, and adjudications in all cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution

Please forward your resume to:

Norma Collins, Human Resources
27 Sutton Avenue Oxford, Ma
01540

or email to NCollins@Hometowncoop.com

Please click here to apply.

Part Time Teller - Putnam

Responsibilities: Provides efficient, effective and courteous customer service.  Performs a variety of transactions to service the customer (consumer and commercial), including processing deposits, withdrawals, payments, cashes checks, processes credit card cash advances, takes savings bond applications, sells travelers checks, etc. Develops and maintains a working knowledge of our bank products and services. Identifies customer needs for products and services and makes the appropriate referral.

Qualifications: High School diploma or equivalent.  At least six months of teller or similar level of customer contact experience.  Must be comfortable performing basic math procedures and have good customer service, communication, problem solving and organizational skills.  Must be able to use various types of office equipment, including computer terminal.  May be required to work extended or weekend hours.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities.
Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sealed Record Notice
An applicant for employment with a sealed record on file with Commissioner of Probation may answer “no record” with respect to an inquiry here in relative to prior arrests, criminal court appearances or convictions. An applicant for employment with a sealed record on file with the Commissioner of Probation addition, any applicant for employment may answer “no record” with respect to any inquiry relative to prior arrests, court appearances, and adjudications in all cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution.

Please forward your resume to:

Norma Collins, Human Resources
27 Sutton Avenue Oxford, Ma
01540

or email to NCollins@Hometowncoop.com

Please click here to apply.

Teller- Leominster

Responsibilities: Provides efficient, effective and courteous customer service.  Performs a variety of transactions to service the customer (consumer and commercial), including processing deposits, withdrawals, payments, cashes checks, processes credit card cash advances, takes savings bond applications, sells travelers checks, etc. Develops and maintains a working knowledge of our bank products and services. Identifies customer needs for products and services and makes the appropriate referral.

Qualifications: High School diploma or equivalent.  At least six months of teller or similar level of customer contact experience.  Must be comfortable performing basic math procedures and have good customer service, communication, problem solving and organizational skills.  Must be able to use various types of office equipment, including computer terminal.  May be required to work extended or weekend hours.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities.
Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sealed Record Notice
An applicant for employment with a sealed record on file with Commissioner of Probation may answer “no record” with respect to an inquiry here in relative to prior arrests, criminal court appearances or convictions. An applicant for employment with a sealed record on file with the Commissioner of Probation addition, any applicant for employment may answer “no record” with respect to any inquiry relative to prior arrests, court appearances, and adjudications in all cases of delinquency or as a child in need of services which did not result in a complaint transferred to the superior court for criminal prosecution.

Please forward your resume to:

Norma Collins, Human Resources
27 Sutton Avenue Oxford, Ma
01540

or email to NCollins@Hometowncoop.com

Please click here to apply.