Online Bill Pay Transition

Be sure to schedule your Bill Payments before the transition!

On Friday, July 7th, the transition to our enhanced Online Bill Pay system will be complete. The new system has been designed to improve your Online Banking experience.

What’s the Timeline for the Transition?

Online Bill Pay will be unavailable beginning Wednesday, July 5th at 2:00PM through Friday, July 7th at 9:00AM. Online Banking however will remain available during this time. All scheduled Online Bill Payments and/or recurring bill payments will be paid as expected. Plus, all established Bill Payees, history, and scheduled payments will carry over.

On Monday, July 10th, you will no longer see your security image and you will be required to re-establish your security questions and answers.

Click here for additional details about the transition.

What’s New or Changing?

  • “Deliver By” Date:
    Payments are now scheduled using the “Deliver By” date only. The “Send On” date will no longer appear. Simply choose the “Deliver By” date that you would like your payment to be received by and we will take care of getting it there on time.

  • Payment Withdrawal Timing:
    Funds for electronic payments are withdrawn before 8:00 AM on the “Deliver By” date. Funds for Check payments are withdrawn when the check clears against your account.

  • Payment Cutoff:
    The cutoff time for scheduling electronic payments has been extended from Noon to 10:00 P.M.

What to do After the Transition?

  • Review Payees:
    Review your Payees to ensure their correct address and phone number has been transitioned.

  • Choose Default Account:
    Be sure to choose a new default “Pay From” account when scheduling any payments to ensure the payment is withdrawn from the correct account.

Hometown Bank is a full-service community bank with offices in Athol, Auburn, Leominster, Oxford, South Lancaster, Sturbridge and Webster, MA.