Category Archives: News

An Important Message for Online Bill Payment Customers

On May 28, 2015 Hometown Bank will roll out a new and more complete online banking experience: Hometown iBanking and Hometown Bank Mobile.

  • Attractive new interface – updated look and feel
    • Fast balances
    • Pay bills and transfer funds
    • New money management, quick links and budgeting features
    • New business banking account management (payroll, wire transfers, ACH, etc.)

As part of the migration of information from the old DNA Web system to the new iBanking system, we will be shutting down the online bill payment program on the evening of Tuesday, May 26th.

On this date, all of your existing payees will be brought over to the new system, but none of your payment history will appear when we launch the new system on May 28th.

If you wish to save your online bill payment history from the old system, you must download it into Quickbooks or Quicken prior to May 26th. If you do not have one of these programs, you may also save the history to your computer as a CSV file, which may be opened using Microsoft Excel.

If you do not need to back up your bill payment history, you need do nothing at this time.

You will not be able to schedule online bill payments between May 26 and May 28, but when we go live on May 28, all of your payees will be live in the system in time for you to schedule any payments that are due on June 1st.

After the May 28th conversion, Quickbooks and Quicken will be unavailable for an additional 3-4 days. You will receive a pop-up notification from Intuit if you attempt to use one of these tools during that window of time.

If you have any questions, please contact our Customer Service department during regular business hours at (508) 499-1846 and we will be happy to assist you.




Business customers are going to love our new online cash management system!

When Hometown Bank flips the switch on our new iBanking system on May 28th, business customers are going to discover a rich, new online cash management system that will make it easier for you to manage your business accounts online!

The new ACH manager will enable business users to originate a wide range of ACH payments and collection types, including vendor payments, direct deposit of payroll, cash concentration prenotifications and specific federal tax payments.

Click on this link for a preview of our new ACH manager!

Hometown Bank to Repeat Popular Coin Appraisal Program May 4 – May 14

Ever wondered what those old coins and paper money are worth? Hometown Bank is going to help you answer that question with free, verbal coin and paper money appraisals scheduled for each of their branch offices in May.

Based on the popularity of similar sessions held late last year at a number of locations, coin appraisal experts from Lisi & Lisi Coin will be available at Hometown Bank offices between May 4 and May 14 to offer a free verbal appraisal of your old and vintage coins and paper money.

You will have an opportunity to learn about some of the history surrounding your coins and, more importantly, how to protect and store your collectibles to preserve their value.

Appraisals are slated in 15-minute time slots for from 9 a.m. to 1:00 p.m. on the following days:

  • Monday, May 4 – Webster Branch, 4 Gore Road (508) 943-0462
  • Wednesday, May 6 – Leominster Branch, 9 Sack Boulevard (978) 466-5760
  • Thursday, May 7 – Oxford Branch, 31 Sutton Avenue (508) 987-1200
  • Monday, May 11 – Auburn Branch, 569 Southbridge Street (508) 721-7623
  • Tuesday, May 12 – Athol Branch, 90 Exchange Street (978) 249-3573
  • Wednesday, May 13 – South Lancaster Branch, 131 Main Street (978) 365-3352
  • Thursday, May 14 – Sturbridge Branch, 331 Main Street (508) 347-3312

This event is open to the general public and you need not have a Hometown Bank account to participate, but appointments are strongly recommended to ensure minimal wait times.

To arrange an appointment, please contact the Hometown Bank office where you would like to attend. Please do not clean your coins before appraisal as it may diminish their value.

Take a Sneak Peak at Hometown Bank’s New iBanking Program – COMING ON MAY 28th!

On May 28, 2015 all Hometown Bank customers will be introduced to a new and more complete online banking experience: Hometown iBanking and Hometown Bank Mobile. Attractive new interface – updated look and feel. Fast balances. Pay bills and transfer funds. New money management, quick links and budgeting features.  And introducing business banking account management (payroll, wire transfers, ACH, etc.).


Eliminate the clutter – eBills Are Coming on April 1st!

Effective April 1, 2015, Hometown Bank loan customers (mortgage, home equity, consumer, commercial, etc.) may receive their monthly loan payment notices, or eBills, electronically in place of paper statements sent through the U.S. Postal Service.

Hometown Bank customers who are already signed up to receive eSatements online, will be automatically enrolled to receive  monthly loan payment notices, or eBills online the next time they log in to view their eStatement on or after April 1, so long as their loan accounts appear in their online account.

Loan customers who have not yet created an online banking account, but would like to receive their monthly loan payment notice online, may sign up now, but first they will need to create an online banking account.

Customers who sign up between April 1 and June 30 to receive their monthly account statements and loan payment notices electronically will be automatically entered to win an iPad Mini3.

Check your April loan payment notice for full details, or drop by your local Hometown Bank office. Questions? Call our Customer Service Department at (508) 499-1846.

Community Shredder Days are Back!

Hometown Bank has scheduled another round of its popular Community Shredder Days, beginning on April 18 according to Vice President of Communication, Joe Klimavich.

On Community Shredder Days, a Shred-it truck with a built-in industrial paper shredder is parked in the bank’s parking lot for an entire morning. Local residents are encouraged to bring up to 3 boxes of confidential documents to be shred on-site as they look on.

The first Community Shredder Day is scheduled from 9 a.m. to noon on Saturday, April 18 at the newest Hometown Bank office at 9 Sack Boulevard, in Leominster. A second Community Shredder Day will be held on Saturday, April 25 at the bank’s offices at 4 Gore Road, in Webster. On May 2, a Shred-it truck will be at the Auburn office located in the Heritage Plaza at 569 Southbridge Street on 9 a.m. to noon in conjunction with the Auburn Chamber of Commerce’s annual town-wide cleanup day.

“Identity theft is a growing concern,” said Klimavich, “so we want to do what we can to assist local residents in properly shredding and disposing of the kinds of confidential documents that can accumulate around the house in a safe and permanent way.”

Hometown Bank Community Shredder Days are open to all residents of local communities as a public service. You do not need to be a Hometown Bank customer to participate.

Hometown Bank is a $400 million mutual bank with offices in Athol, Auburn, Leominster, Oxford, South Lancaster, Sturbridge and Webster.

Hometown Bank Promotes Three

OXFORD, MA – Hometown Bank has announced the following promotions:

Jennifer Laffond has been promoted to Assistant Vice President, Collection according to President and CEO, Michael D. Hewitt. Laffond began her banking career with the former Athol-Clinton Co-operative Bank (ACCB) in 2000 and has served in a variety of positions, including ATM/debit coordinator, customer service representative and bookkeeper. When ACCB merged with Hometown Bank in 2011, she was appointed collection administrator and, in 2012, she was promoted to collection manager.

“Hometown Bank is very fortunate to have Jennifer on staff,” says Hewitt. “Her professional demeanor and the empathy that she demonstrates in the day to day management of the collections and loan modification process results in better relationships between the bank and our customers.”

Ms. Laffond and her family reside in Athol, where she volunteers as secretary for the Mahar Regional Middle and High Schools parents group. Her other activities include running, cycling, soccer and deck hockey.

Susan Collins has been promoted to Branch Manager of Hometown Bank’s Sturbridge office. Collins joined the bank as a teller in the Webster office in 2000 and has served in a variety of positions, including head teller and customer service representative. She has served as assistant manager of the Oxford office since 2012.

Ms. Collins has twice been recognized by Hometown Bank for her efforts in providing superior customer service. She and her family reside in Webster, where she is a member of the Webster Dudley Oxford Chamber of Commerce.

Sabrina Grillo has been promoted to Assistant Branch Manager of Hometown Bank’s Oxford office. Grillo joined Hometown Bank as a teller in the Sturbridge office in 2009, and in 2011, she was also appointed levy coordinator. She was recently selected to be the 2015 participant in Hometown 360, the bank’s employee development program, and she has twice been recognized for providing superior service to Hometown Bank customers. A frequent participant in the United Way of Sturbridge, Southbridge and Charlton’s annual Day of Caring program, Ms. Grillo resides in Southbridge.

Oxford Branch to Host Reception for New OHS Student Gallery

Hometown Bank will host an Artists’ Reception on Thursday, March 5, 2015 from 5 p.m. to 7 p.m. featuring watercolors, pencil and colored pencil illustrations and ceramic pottery created by students in the Oxford High School Visual Arts department. Light refreshments will be served.

The original student works are part of a small gallery installed in Hometown’s office at 31 Sutton Avenue, Oxford by Jaimee Taborda, chair of the unified arts department at OHS, and teacher of art and ceramics. The gallery, which is open to the public during regular bank hours, will be on display through April 15th.

Hometown Bank Announces Promotions and Appointments

OXFORD, MA – Hometown Bank has announced the following promotions and appointments, according to Vice President of Human Resources Norma Collins:

Vice President of Retail Kathryn Latour, who has managed the Bank’s Sturbridge branch office since 2006, has been appointed branch manager of Hometown Bank’s Oxford office. In her new position, she will be responsible for the administration and efficient daily operation of the Bank’s full service flagship branch office at 31 Sutton Avenue, including lending, product sales and customer service, and developing new deposit and loan business. She will continue in her role as vice president of retail, promoting the Bank’s sales and service culture through coaching, guidance and staff motivation at all eight locations. A resident of Brookfield, Ms. Latour has served as treasurer of the Sturbridge Unit of the Salvation Army for 15 years.

Santo Mojica has been appointed information technology manager. In this newly created position, he will be responsible for the overall planning, organizing, and execution of all IT functions at Hometown Bank. This includes directing all IT operations to meet staff requirements as well as the support and maintenance of existing applications and development of new technical solutions. He is presently pursuing an Associate’s degree with a concentration in information technology at the University of Phoenix Online. A resident of Sturbridge, Mojica and his wife have two sons, aged 10 and 17. He is actively involved as a basketball, baseball and football coach in the community-wide athletics program.

Cassandra Day has been appointed senior accountant. In her new position, she is responsible for many of the day to day accounting operations of the company, to include preparing and reviewing financial documents and analyses for senior management and Board of Directors, maintaining the Bank’s general ledger and budget expenses, investment accounting and fixed assets, assisting with month end close, ensuring that regulatory filings are completed in a timely manner and working with both internal and external auditors and regulatory examiners. She holds a Bachelor of Science degree in accounting from Suffolk University. A resident of Oxford, she and her husband have three sons, aged 3, 5 and 7. Ms. Day serves as a classroom volunteer in the Oxford public school system and as a member of the school council’s parent subcommittee.

Kaysie Larochelle has been promoted to customer service representative II at the Bank’s Oxford office, where she previously served as a teller. In her new position, she will help customers open new accounts, provide information on deposit accounts and respond to customer inquiries and problem resolution. She holds a Bachelor of Arts degree in Spanish for the Professions, Communications from Worcester State University where she was a member of the Alpha Mu Gamma National Honor Society and is a graduate of the Walt Disney World College Program in merchandising and guest services. A resident of Webster, Ms. Larochelle has been a team member for the American Cancer Society’s Relay For Life for 12 years and was team captain for 3 of those years. She also participates in the annual Boston “Making Strides” Walk for Breast Cancer.