Cardholders at Risk for Holiday Phishing and Malware Campaigns
The U.S. Department of Homeland Security and the U.S. Computer Emergency Readiness Team (US-CERT) has released a statement reminding individuals to remain vigilant when browsing or shopping online this holiday season.
Fraudulent seasonal campaigns put cardholders at risk for security breaches, identity theft and financial loss. Examples of such campaigns are as follows:
- E-cards from unknown senders may contain malicious links.
- Fake advertisements or shipping notifications may deliver infected attachments.
- Spoofed email messages and fraudulent posts on social networking sites may request support for phony causes.
The US-CERT encourages individuals to take the following actions:
- Avoid following unsolicited links or downloading attachments from unknown sources.
- Refer to our security Tips to learn more about Shopping Safely Online and Avoiding Social Engineering and Phishing Attacks.
- Read the Federal Trade Commission’s blog on Don’t let scammers take away your holiday cheer.
- Visit the Federal Trade Commission’s Consumer Information page on Charity Scams.
If your cardholder believes they are the victim of a holiday phishing scam or malware campaign, they should consider the following actions:
- File a complaintwith the FBI’s Internet Crime Complaint Center (IC3).
- Report the attack to the police and file a report with the Federal Trade Commission.
- Contact their financial institution immediately and close any accounts that may have been compromised. Watch for any unexplainable charges to their account.
- Immediately change any passwords they might have revealed and do not use that password in the future. Avoid reusing passwords on multiple sites.
If you have questions, please contact Elan Fraud Services at 877-935-2637, Option 4.