Fraud Watch® – 24/7 Security for Your Debit Card
At bankHometown, we are always on the lookout for fraud. That’s why we use a “watch dog” system called Fraud Watch®.
Fraud Watch® is a fraud prevention monitoring tool that keeps an eye on your ATM/debit card activity and notices when something appears to be out of the ordinary.
You may get a call from Fraud Watch® in which they check to verify that you are the person using your ATM/debit card.
A typical conversation with a cardholder might go like this:
“Hi, may I please speak with <customer name>?
“My name is Mary Smith and I am a with Fraud Prevention Services on behalf of bankHometown. This call is in regards to your VISA ATM/debit card with the last four numbers -XXXX”
“We just wanted to verify recent activity on your account. We wanted to verify that these charges were being made by you and that no one else is using your card/account number.”
“Thank you and have a nice day.”
If you are unavailable to take their call, Fraud Watch® may leave a message asking you to return their call at their toll-free number, which is 866-842-5208. They are open 24 hours a day, 7 days a week.
If calling from outside the United States, you may call them collect at 701-461- 2551.
HELPFUL HINT: Going on vacation? Be sure to notify your local branch manager so Fraud Watch® does not turn off your card if they are unable to reach you by telephone!